1. Shopping queries
Location of A.K.B.
Can I amend my order once submitted?
NOT via the web site, but you can contact us quoting your On-Line order number where we can amend accordingly, call us ON 01225 425894
Can I see ex-vat prices (& visa-versa)?
PRICES QUOTED ARE INCLUSIVE OF VAT
Can I track my order?
NOT VIA THE WEB SITE
How does collection at store work?
SELECT THIS OPTION AND YOUR GOODS WILL BE READY TO COLLECT FROM OUR BATH WAREHOUSE
COSHH safety sheets available on website for download
Are online prices the same as in-store?
WE ENDEAVOUR TO ENSURE OUR WEB PRICES MATCH THE INSTORE BUT WITH OVER 12,000 PRODUCT LINE ERRORS CAN HAPPEN
Do you offer a discount to the trade?
YES FOR LARGE ODERS PLEASE CONTACT THE SALES OFFICE ON 01225 425894, we also offer Business Accounts where members receive an automatic 10% discount on everything they order via the web site
Which cards do you accept?
CURRENTLY DISPLAYED IN ‘SECURE PAYMENT’ BOX
How is my information secured when using the A.K.B. website?
(128 bit SSL) LINK THAT WILL ENCRYPT YOUR PAYMENT INFORMATION AND PROTECT YOU AGAINST CREDIT CARD FRAUD
Can I get a V.A.T. receipt?
ALL GOODS ARE ACCOMPANIED BY A VAT RECIEPT
Are all products available on-line?
NO, PLEASE CONTACT A.K.B. TO DISCUSS YOUR REQUIREMENTS
2. Delivery queries
How do I return faulty items?
Can I have my order delivered to a different address?
Will I be contacted before delivery?
YES. YOU WILL BE NOTIFIED BY EMAIL WHEN YOUR GOODS ARE DESPATCHED
Can I add to an existing order?
YES – CONTACT THE OFFICE ON 01225 425894
When will my order be delivered?
DEPENDANT ON YOUR CHOICE MOST ORDERS WILL BE SENT SAME DAY FOR NEXT DAY DELIVERY ( BUT THIS IS NOT GUARENTEED) IF YOU HAVE A SPECIFIC REQUIREMENT PLEASE CONTACT THE SALES TEAM ON 01225 425894
Can I specify a delivery date?
YES, THIS CAN BE SPECIFIED UNDER SPECIAL DELIVERY INSTRICTIONS. PLEASE CALL BEFOREHAND TO CONFIRM STOCK AVAILABILITY
I have not received my delivery?
PLEASE CALL 01225 425894 WITH YOU ORDER DETAILS
Do I have to be there to sign for my delivery?
NO, PLEASE SPECIFY SPECIAL DELIVERY REQUIREMENTS WHEN PLACING ORDER
3. Returns policy
How do I return an item?
PLEASE CONTACT AVERY KNIGHT & BOWLERS ON 01225 425894
Can I have a refund if I order the wrong goods?
YES SIMPLY CONTACT AKB ON 01225 425894
If i have a question regarding a product before I order – who can I contact?
PLEASE CALL 01225 425894 TO SPEAK TO OUR EXPERIENCED SALES TEAM
6. How Do I Measure Things
How do you measure the length of a bolt?
From under the head
How do you measure the length of a Countersunk/Machine/self tapper or wood screw?
From end to end
How do you measure the length of a Round/Pan Head, Machine/self tapper or wood screw?
From end to end
What is the difference between a bolt and set screw?
Bolts have a plain shank under the head and machine screws are fully threadedersunk/Machine/self tapper or wood screw.