FAQs

Shopping Queries | Delivery Queries | Returns Policy | Refunds | Contacts | How Do I Measure Things

1. Shopping queries

For E.U. companies who qualify for zero VAT please e mail sales@averyknight.co.uk with your enquiry. Or simply give us a ring on +44 01225 425894 having the product details, a debit or credit card plus your company VAT number to hand

Location of A.K.B.

Click here to view a map

Can I amend my order once submitted?

NOT via the web site, but you can contact us quoting your On-Line order number where we can amend accordingly, call us ON 01225 425894

Can I see ex-vat prices (& visa-versa)?

PRICES QUOTED ARE INCLUSIVE OF VAT

Can I track my order?

NOT VIA THE WEB SITE

How does collection at store work?

SELECT THIS OPTION AND YOUR GOODS WILL BE READY TO COLLECT FROM OUR BATH WAREHOUSE

COSHH safety sheets available on website for download

Are online prices the same as in-store?

WE ENDEAVOUR TO ENSURE OUR WEB PRICES MATCH THE INSTORE BUT WITH OVER 12,000 PRODUCT LINE ERRORS CAN HAPPEN

Do you offer a discount to the trade?

YES FOR LARGE ODERS PLEASE CONTACT THE SALES OFFICE ON 01225 425894, we also offer Business Accounts where members receive an automatic 10% discount on everything they order via the web site

Which cards do you accept?

CURRENTLY DISPLAYED IN ‘SECURE PAYMENT’ BOX

How is my information secured when using the A.K.B. website?

(128 bit SSL) LINK THAT WILL ENCRYPT YOUR PAYMENT INFORMATION AND PROTECT YOU AGAINST CREDIT CARD FRAUD

Can I get a V.A.T. receipt?

ALL GOODS ARE ACCOMPANIED BY A VAT RECIEPT

Are all products available on-line?

NO, PLEASE CONTACT A.K.B. TO DISCUSS YOUR REQUIREMENTS

2. Delivery queries

How do I return faulty items?

PLEASE CONTACT A.K.B

Can I have my order delivered to a different address?

YES

Will I be contacted before delivery?

YES. YOU WILL BE NOTIFIED BY EMAIL WHEN YOUR GOODS ARE DESPATCHED

Can I add to an existing order?

YES – CONTACT THE OFFICE ON 01225 425894

When will my order be delivered?

DEPENDANT ON YOUR CHOICE MOST ORDERS WILL BE SENT SAME DAY FOR NEXT DAY DELIVERY ( BUT THIS IS NOT GUARENTEED) IF YOU HAVE A SPECIFIC REQUIREMENT PLEASE CONTACT THE SALES TEAM ON 01225 425894

Can I specify a delivery date?

YES, THIS CAN BE SPECIFIED UNDER SPECIAL DELIVERY INSTRICTIONS. PLEASE CALL BEFOREHAND TO CONFIRM STOCK AVAILABILITY

I have not received my delivery?

PLEASE CALL 01225 425894 WITH YOU ORDER DETAILS

Do I have to be there to sign for my delivery?

NO, PLEASE SPECIFY SPECIAL DELIVERY REQUIREMENTS WHEN PLACING ORDER

3. Returns policy

How do I return an item?

PLEASE CONTACT AVERY KNIGHT & BOWLERS ON 01225 425894

4. Refunds

Can I have a refund if I order the wrong goods?

YES SIMPLY CONTACT AKB ON 01225 425894

5.Contacts

If i have a question regarding a product before I order – who can I contact?

PLEASE CALL 01225 425894 TO SPEAK TO OUR EXPERIENCED SALES TEAM

6. How Do I Measure Things

How do you measure the length of a bolt?

From under the head

How do you measure the length of a Countersunk/Machine/self tapper or wood screw?

From end to end

How do you measure the length of a Round/Pan Head, Machine/self tapper or wood screw?

From end to end

What is the difference between a bolt and set screw?

Bolts have a plain shank under the head and machine screws are fully threadedersunk/Machine/self tapper or wood screw.